Frequently Asked Questions

Everything you need to know about shopping with Steel Mill Gifts.

What is the typical shipping timeframe for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

Do you offer returns or exchanges on home decor items?

Yes, we offer a 30-day return policy for most unused items in their original packaging. Please note that personalized or custom-made gifts are final sale unless they arrive damaged.

What should I do if my order arrives damaged?

We take great care in packaging our products, but accidents happen. If your item arrives broken, please email our support team with a photo of the damage within 48 hours of delivery for a free replacement.

Are your kitchen and dining products food-safe?

Absolutely. All Steel Mill Gifts kitchenware, including our ceramic mugs and serving trays, meet FDA standards and are lead-free and food-safe.

How can I track the status of my shipment?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor its progress.

Do you offer gift wrapping services?

While we do not offer traditional gift wrapping at this time, many of our items come in beautiful, branded gift boxes ready for any occasion.